Important Information

The below provides important information about the Base Rate Tracker account as well as a link to the Terms and conditions. You can read the below and print out in a printer friendly format. Alternatively you can open and save a copy of the documents from the Useful information box on the right.

A copy of these documents will be sent to you if you open a Base Rate Tracker account with Norwich Union. Alternatively you can open and save a copy of the documents from below.

View important information
View terms and conditions

Important Information

Interest

• Gross interest will be calculated daily and is guaranteed to be within 1% of the Bank of England Base Rate for balances of £1,000 and over until 1st January 2010
• Interest will be paid monthly on the last business day of each calendar month

Paying in

You can pay into your account by:

• electronic transfer – from another bank account
• standing order
• cheque – this will usually take 4 business days to clear and should be made payable to the account holders(s)

How often you pay money in is up to you:

• monthly through a standing order
• on a one-off basis

Minimum amount to open an account: £1000

Minimum additional payments:

• £20 - for a monthly standing order or direct credit
• £50 - for all other payments

Withdrawals

The minimum amount you can withdraw is £250. There is no maximum but please note that if the balance of the account falls below £1,000 a lower rate of interest will be paid. Please refer to the interest rate leaflet for details.

You can make withdrawals by:

• electronic transfer to your nominated account – this may take 3 business days to clear
• transferring it to a Norwich Union investment policy

Statements

You’ll get a monthly statement showing all transactions and current interest rates.

Charges

Charges are only made for services not normally involved in running the account. You will be told what these are before the transaction is made.

Servicing

• Transactions requested before 2.30pm are processed on the same business day
• Transactions requested after 2.30pm are processed on the next business day
• Same-day transfers received before 11.00am will be processed on the same day. If the bank receives your request for payment after 11.00am, the payment will be made on the next business day

Closing your account

You can close your account at any time. The funds will either be paid by:

• electronic transfer to your nominated account, or
• transfer of your money into another Norwich Union investment policy
• We may close the account if the balance falls below £1,000

Operating your account

Operate your account simply by calling the Customer Service Team:

CUSTOMER SERVICE TEAM – 0845 3000 164
Open 8.30am – 5.30pm, Monday to Friday

Norwich Union - Uses of data

Norwich Union will use your personal data to administer your account. It may be held and processed by any company within the Aviva Group or by third parties who provide services to Norwich Union. It may be transferred to any country, including those outside the European Economic Area, for any of these purposes. If applicable, Norwich Union may pass personal data to your insurance intermediary. In addition, Norwich Union may use some of the information to advise you by post or telephone of other products or services offered by Aviva Group companies. If you do not wish to receive this information, please complete the tick box on the application form. Alternatively write to: Norwich Union, FREEPOST, Mail Exclusion Team, PO Box 6412, Derby, DE1 1SB

Bank of Scotland - uses of data

A service of quality

Bank of Scotland (the bank) places paramount importance on customer service and aims to meet your expectations on every occasion. To achieve this aim the bank needs accurate personal information about you. Please help the bank take prompt and efficient action by informing the Bank of any changes to your personal circumstances in writing.

The bank has a legal obligation under the Data Protection Act to ensure that all information held and processed in respect of you complies with the principles of the act. The act requires all personal information to be treated in the strictest confidence and to be used only for purposes of which you are aware.

Confidentiality

The bank will treat all your personal information as private and confidential (even when you are no longer a customer). No information about your accounts, nor your name and address, will be disclosed to anyone, other than in four exceptional cases permitted by law. These are:

• where the bank is legally compelled to do so
• where there is a duty to the public to disclose
• where disclosure is required to protect the bank’s interest
  (This will not be used as a reason for disclosing information about you or your accounts, including your name and address, to anyone else for marketing purposes.)
• where disclosure is made at your request or with your consent.
  (This can be either as a result of an application for a product or service or by signing an explicit declaration as part of the application. Consent does not need to be in writing if the service is provided over the telephone.)
• From time to time the Bank will employ agents and sub-contractors to process your information on our behalf. The same duty of confidentiality and security will apply to the bank’s agents and sub-contractors and all processing will only be carried out under the bank’s instruction and will be supported by written contract.

Using your personal information

Your details will be used in providing the service you applied for and for the ongoing administration of the service.

The bank will use your details to assist us in understanding individual needs and business trends in order to improve the products and services the bank offers.

Protecting our customers

In considering an application the bank will search your record at Credit Reference Agencies. They will add to your credit file details of the bank’s search and your application and this will be seen by other organisations that make searches. The bank will also add to your record, with the Credit Reference Agencies, details of your agreement with the bank, the payments you make under it, any default or failure to keep to its terms and any change of address you fail to tell the bank about where a payment is overdue. It is important that you give the bank accurate information. The bank will check your details with fraud prevention agencies and if you give the bank false or inaccurate information and the bank suspects fraud, the bank will record this. The bank and other organisations may use and search these records to:

• help make decisions about credit and credit-related services for you and members of your household
• help make decisions on motor, household, credit, life and other insurance proposals and insurance claims, for you and members of your household
• trace debtors, recover debt, prevent fraud, and to manage your accounts or insurance policies
• check your identity to prevent money laundering, unless you furnish the bank with other satisfactory proof of identity.

For these purposes the bank or other organisations may make further searches. The Credit Reference Agencies and fraud prevention agencies will also use the records for statistical analysis about credit and about insurance and fraud. If you have experienced problems obtaining credit the bank recommends you request a copy of your credit file from the Credit Reference Agencies.

The details Bank of Scotland holds

These uses of your personal information are covered by the bank’s notifications under the Data Protection Act. Under the terms of the act, you have the right to obtain a copy of the information the bank holds about you, upon payment of the appropriate fee.

The bank hopes that you have found the information contained in this leaflet of interest. Please be assured that the bank will actively review your personal information on a regular basis to ensure it is accurate.

If you have any questions or concerns on the use of your personal information, please do not hesitate to contact the bank at any time.

Credit reference agencies’ addresses

If you would like a copy of your credit file, please write to the agency, enclosing a cheque or postal order for £2. You will need to tell them your full name and address(es) for the last six years. Details of the agency(ies) used can be obtained by writing to the bank (see below).

Contact addresses

Bank of Scotland, Client Banking, FREEPOST SCO7516, Edinburgh, EH3 0BR, or alternatively Bank of Scotland, Client Banking, New Uberior House, 11 Earl Grey Street, Edinburgh, EH3 9BR. Tel: 0131 347 7739, Fax: 0131 345 5909

Business customers

The Data Protection Act does not apply to companies in themselves but it does extend to sole traders and partnerships. When an application is received from a business, in addition to the above information, information may be sought from Credit Reference Agencies on the company directors and/or partners as individuals.

WC02031 03/2008