Build your own breakdown insurance product
Unlike some other breakdown service providers, we do not charge a flat rate. We take into account your unique set of circumstances and calculate a premium according to who you are.
This way, you will only pay for the service which you are likely to need. We also provide a range of roadside assistance options that vary in cost (depending on your individual circumstances and cover chosen).
Vehicle based - our standard breakdown service. Your chosen vehicle is covered, regardless of who is driving
Personal** - this extends your service so you'll be covered in any car, whether you're the driver or the passenger
Joint personal** - this extends your service further so another named member of your household can enjoy exactly the same level of breakdown cover as you
Cover options
Below is a table which compares our breakdown insurance options to help you choose the right policy to suit your needs.
Cover level chosen Options:
- Vehicle based
- Personal
- Joint personal |
Rescue |
Rescue & Recovery |
Rescue, Recovery & At Home |
Rescue, Recovery, At Home & Onward travel |
European (can be added to any UK cover option) |
| Benefits provided |
| Roadside assistance |
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| Tow to a nearby garage for you, your car and up to 7 passengers |
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| Recovery to any destination for you your car and up to 7 passengers |
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| Recovery of your car and passengers if the driver is medically unfit to drive |
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| Assistance at or within a quarter mile of your home address |
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| A replacement car- whilst yours is being repaired, or overnight accommodation or onward travel by taxi, train or plane |
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| All the benefits listed above when travelling in mainland Europe |
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Number of call outs per year
| Cover option chosen |
Rescue only |
All other UK options |
| Vehicle |
2 |
5 |
| Personal** |
2 |
6 |
| Joint Personal** |
3 |
7 |
** Not available as an add-on to Norwich Union Direct Car Insurance.
"No call out" discount
Each call out made reduces your "no call out" discount, by a set amount, at renewal.
You have to pay an additional charge set by us for any additional call outs. This additional charge will be no less than £75 plus VAT. You have to pay this additional charge by credit or debit card when you telephone us to request assistance.
Battery related faults - our initial attendance for a battery-related fault is included in your entitlement. Our patrol will test your battery at that initial breakdown attendance and if the battery is no longer serviceable and so fails the test you will be advised to replace it.
If you call us out again and we identify the same fault as a problem caused by the same battery, you will have to pay an additional charge set by us which will be no less than £75 plus VAT (this call out will not affect your no call out discount). If we do not receive payment within 14 days of the invoice date we will cancel your policy without refund.
Your breakdown entitlement may increase or decrease if you change your cover options. However, you cannot change your breakdown cover option during the current period of cover if you have reached your maximum entitlement to call-outs.
Breakdown cover from Norwich Union
For further information on our breakdown insurance cover, additional options and policy benefits:
If you can't find the answer you are looking for please call us on 0800 096 4704 and we will be happy to help you with any Breakdown insurance questions you may have. (lines available Mon-Fri 8am-10pm, Sat 8am-6pm, Sun 10am-4pm)
Get a Breakdown cover quote and apply today
