Existing
customers
How to make a Travel insurance claim
Back to Travel insurance claim page
- Cancellation
- Curtailment
- Missed departure
- Travel delay
- Personal accident
- Medical and associated expenses
- Baggage delay
- Loss of, or theft of money (including ski pass)
- Loss of, or theft of personal effects (including ski equipment)
- Damage to personal effects (including ski equipment)
- Loss of passport or driving licence
- Public liability
- Mugging
- Hijack
- Legal expenses
- Ski pack
- Piste closure
- Other claims
Legal liability
IIf you need to cancel your trip before you travel
You will need to supply:
- Policy details
- Booking invoice
- Cancellation invoice
- Evidence of the need to cancel
- Further medical information may be required. Any charges for this must be borne by you.
Please consult your policy for full terms and conditions and further information.
Curtailment
If you need to return home early from your trip
You will need to supply:
- Policy details
- Booking invoice
- Cancellation invoice
- Evidence of the need to cancel
- Further medical information may be required. Any charges for this must be borne by you.
Please consult your policy for full terms and conditions and further information
Missed departure
If you do not make it to the point of departure on time and miss your plane, train or ship
You will need to supply:
- Policy details
- Booking invoice
- Report showing the reason for you missing your departure
Please consult your policy for full terms and conditions and further information
Travel delay
If you are delayed at your outward departure point
You will need to supply:
- Policy details
- Booking invoice
- Letter from the carrier showing the length and reason for delay
Please consult your policy for full terms and conditions and further information
Personal accident benefit
If you are accidentally injured or die during your trip
We will need:
- Policy details
- Booking invoice
- Medical information regarding the injury
- Further medical information may be required. Any charges for this must be borne by you.
Please consult your policy for full terms and conditions and further information
*restrictions apply
Medical expenses
If you incur medical expenses during your trip
You will need to supply:
- Policy details
- Booking invoice
- Original receipts for expenses being claimed
- Further medical information may be required. Any charges for this must be borne by you.
Please consult your policy for full terms and conditions and further information
Baggage delay
If your checked-in baggage does not arrive with you on time
You will need to supply:
- Policy details
- Booking invoice
- Report from the airline (Property Irregularity Report)
- Original receipts for essential purchases
Please consult your policy for full terms and conditions and further information
Loss of, or theft of money (including lift pass)
If your money is lost or stolen whilst on your trip
You will need to supply:
- Policy details
- Booking invoice
- Police (loss) report
- Original proof of ownership prior to loss
Please consult your policy for full terms and conditions and further information
Loss of, or theft of personal effects, including ski equipment (see ski pack)
If your personal effects are lost or stolen during your trip.
You will need to supply:
- Policy details
- Booking invoice
- Police (loss) report
- Original proof of ownership prior to loss
Please consult your policy for full terms and conditions and further information
Damage to personal effects, including ski equipment (see ski pack)
If your personal effects are damaged during your trip
You will need to supply:
- Policy details
- Booking invoice
- Original proof of ownership
- Damage report
- Estimate for repair / confirmation beyond repair
Please consult your policy for full terms and conditions and further information
Loss of passport or driving licence
If you lose your passport or driving licence whilst abroad
You will need to supply:
- Policy details
- Booking invoice
- Police (loss) report
- Original receipts for additional expenses
Please consult your policy for full terms and conditions and further information
Public liability
If you accidentally cause damage to something or someone during your trip
You will need to supply:
- Policy details
- Booking invoice
- Original receipts / bills for damage
- Details of 3rd party claim and their insurers (if applicable)
Please consult your policy for full terms and conditions and further information
Mugging
If you are mugged whilst on your trip abroad
You will need to supply:
- Policy details
- Booking invoice
- Police report
Please consult your policy for full terms and conditions and further information
Hijack
If you are hijacked whilst travelling to or from your destination
You will need to supply:
- Policy details
- Booking invoice
- Incident report
Please consult your policy for full terms and conditions and further information
Legal expenses
Please telephone the claims department and we will be happy to discuss your claim with you
Please consult your policy for full terms and conditions and further information
Ski pack
Claims under this section are only valid if you have the appropriate cover
Please telephone the claims department and we will be happy to discuss your claim with you
Please consult your policy for full terms and conditions and further information
Piste closure (see ski pack)
If you are unable to ski due to the piste being closed
You will need to supply:
- Policy details
- Booking invoice
- Letter from the resort showing the length and reason for piste closure
Please consult your policy for full terms and conditions and further information
Other claims
Please telephone the claims department and we will be happy to discuss your claim
The telephone number can be found in your policy document