We are able to offer you information on insurance products from Norwich Union Insurance Limited.

The Financial Services Authority (FSA) is the independent watchdog that regulates financial services, including insurance. We are authorised and regulated by the Financial Services Authority and are permitted to provide insurance products, sell these to you and service your insurance needs. We are registered with the Financial Services Authority as: Norwich Union Insurance Limited, 8 Surrey Street, Norwich NR1 3NG. Our FSA registration number is 202280. You may check this information and obtain further information about how the FSA protects you by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234. We are able to offer you information on insurance products from Norwich Union Insurance Limited.

We hope that you will be very happy with the service we provide. However, if for any reason you are unhappy with this, we would like to hear from you. In the first instance, please contact us on the telephone number shown in the Complaints Procedure section of your policy booklet or write to the Customer Services Manager, PO Box 991, Sheffield S1 2YB. We are covered by the Financial Ombudsman Service (FOS). If you have complained to us and we have been unable to resolve your complaint, you may then be entitled to refer it to this independent body. We are also covered by the Financial Services Compensation Scheme (FSCS). If we were unable to meet our obligations you may be entitled to compensation from the scheme, depending on the type of insurance and circumstances of any claim.