Short term
insurance
Frequently Asked Questions
- How do I get the necessary customer paperwork?
- Can I get access to instant cover?
- Can I use Norwich Union's Short Term Insurance policy to obtain a UK road fund licence?
- Can I arrange cover for a date in the future?
- Can I arrange cover for a date in the past?
- How do I pay?
- Can I drive the vehicle abroad?
- How secure is this site?
- Is it safe to use my credit/debit card on your site?
- What happens in the event of an accident?
- Am I entitled to any no claims discount (NCD)?
- Will I have to disclose any claim incurred under this arrangement to my current insurer?
- Can a policy be issued for more than 28 days?
- How do I make a claim?
- How do I cancel the policy?
- Is Norwich Union covered by the Financial Services Compensation Scheme?
1. How do I get the necessary customer paperwork?
Once you have completed the online forms and payment you are able to print all the paperwork from the site immediately.
2. Can I get access to instant cover?
Yes you can, after following the application process on this website.
3. Can I use Norwich Union's Short Term Insurance policy to obtain a UK road fund licence?
No. Whilst short term insurance certificates provide evidence of insurance in the format prescribed by the Road Traffic Act legislation, DVLA or UK Post Offices will not accept these certificates for road fund licence purposes.
4. Can I arrange cover for a date in the future?
Yes, cover can be arranged up to 28 days in advance.
5. Can I arrange cover for a date in the past?
No, the earliest date and time available to commence the short term insurance cover is the current date and time as determined by the server, which is updated according to Internet time servers.
Payment of premiums is by secure credit/debit card transaction only.
7. Can I drive the vehicle abroad?
As a standard, the minimum level of insurance required (usually third party only) applies in any country which is a member of the European Union.
In addition, European cover is available at an additional premium for cars registered in the UK.
The website uses a 128-bit SSL encryption technology. The Verisign Secure Site Seal is your assurance that our Web site has been authenticated by Verisign and that confidential transactions with your Web site are secured by SSL encryption.
9. Is it safe to use my credit/debit card on your site?
We know how important it is to protect your personal information from possible security risks so all of the information you submit via this website is protected by encryption. In addition, our credit card transaction facilities are hosted by Barclaycard Merchant Services' ePDQ service.
10. What happens in the event of an accident?
If you are involved in an accident, you can telephone the claims unit on 0800 783 1703, where you will be required to provide full details of the claim including any witnesses and crime reference numbers. Lines are open 24 hours a day. You must contact the police if you are involved in an accident involving injury to another person.
11. Am I entitled to any no claims discount (NCD)?
This is a flat rate short period policy and it is not subject to NCD discount on the daily premium.
12. Will I have to disclose any claim incurred under this arrangement to my current insurer?
Yes. You are obliged to disclose all material facts to your current or any future insurer prior to renewal. Failure to do so could invalidate your insurance.
13. Can a policy be issued for more than 28 days?
No. This short term insurance facility provides cover for a maximum of 28 days, for any one vehicle in any 12 month period. If you require annual cover please call us on 0800 092 9561 or via our car insurance offering.
Should you need to make a claim under this policy, please contact us using the appropriate telephone number shown below:
Local Norwich Union Office: 0800 783 1703.
European Helpline: (0044) 161 866 4114
In all cases, please quote your policy number.
You must contact the police if:
- Your car has been stolen (you must also keep a note of the crime reference number).
- You are involved in an accident involving injury to another person.
Your vehicle will be repaired at a Norwich Union approved repair centre.
15. How do I cancel the policy?
You can cancel this policy at any time by returning the certificate of motor insurance. However, because of the short period nature of this insurance there will be no refund of the premium.
16. Is Norwich Union covered by the Financial Services Compensation Scheme?
Our obligations are covered by the Financial Services Compensation Scheme (FSCS). If we were unable to meet our obligations, you could be entitled to compensation from this scheme, depending on the type of insurance and the circumstances at the time. Further information about the scheme is available on the FSCS website www.fscs.org.uk or write to Financial Services Compensation Scheme, 7th Floor, Lloyds Chambers, Portsoken Street, London E1 8BN.
