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Existing customers

Travel
insurance

Cancellation Charges

Our travel insurance policy covers you for Cancellation Charges up to £5,000.

What is included?

Refund of non recoverable travel and accommodation costs should you have to cancel your trip due to any of the reasons stated in the policy booklet.

Significant and unusual exclusions or limitations

The policy excludes some situations. Please refer to the exclusions under each section of the policy booklet and the General Exclusions for full details. The policy excludes:

Cancellation claims:

  • if you travel against medical advice
  • for a serious, chronic or recurring illness, injury or disease which you have received advice, medication or treatment for in the last 12 months unless disclosed to and accepted by us
  • if anyone upon whose good health your trip depends has a serious, chronic or recurring illness, injury or disease, unless disclosed to and accepted by us
  • if you are planning to get medical treatment during your trip
  • if you are on a waiting list for in-patient treatment or are aware of the need for in-patient treatment or are under investigation or awaiting results, unless disclosed to and accepted by us
  • for any diagnosed anxiety state, depression, mental or nervous disorder
  • pregnancy or childbirth where the expected delivery date is less than 12 weeks (16 weeks in the case of a multiple pregnancy) before the planned return date of your trip
  • for travel or accommodation arranged by using Air Miles or similar promotions
  • for management fees, maintenance costs or exchange fees associated with timeshares and similar arrangements
  • for refund of any costs for persons not named on the policy.

The policy includes the following. This is a summary only - full terms and conditions of cover can be found in the policy booklet. View the policy booklet online or request a hard copy of the policy booklet. Limits apply per person.

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