Making a Claim

What to remember if you need to make a claim...

If you have a Norwich Union travel insurance policy, here's what you do if you need to make a claim.

Just follow our five steps for making a claim:

• Claims: please call the claims number in your travel insurance policy booklet and on the helpline card that we issued you with.
• Medical emergency: if you need emergency medical treatment, contact us as soon as you can on (+44) 1603 208 044 - we'll refer you to a hospital and pay directly for any treatment you need.
• Documents: keep all your documents safe. Remember we'll need medical reports, travel tickets and tags, crime reports or death certificates to help us process your claim.
• Baggage: report lost or stolen baggage within 24 hours.
  • Ask for a crime report from the local police to send with your claim.
  • We'll also ask for original receipts or original evidence of ownership.
  • If your airline loses your luggage, ask for a property report, write to the airline giving them notice within the time limit in their conditions of carriage. Keep a copy for yourself and keep all travel tickets and tags for the claim.
• Processing: we'll assess and finalise your travel insurance claim in line with the policy terms and conditions.

Find out more information on making a travel insurance claim here.

 

Travel Insurance from Norwich Union

If you can't find the answer you are looking for please call us on 0800 051 3606 and we will be happy to help. Calls may be recorded and/or monitored.