Travel Information

You've bought your travel insurance and you're ready to go. Here's our Top Tips checklist for that extra bit of forward planning that can make all the difference!

Know Before You Go

• Norwich Union is a partner in the Foreign and Commonwealth Office's Know Before You Go campaign, helping you stay safe overseas.
• Check out our Travel Essentials pages and the Know Before You Go website for essential travel advice and safety tips plus the latest travel information for a range of different countries.
• Alternatively, call the FCO on 0845 8502829.

Staying safe and travel advice

• Make sure you visit the FCO's Travel Advice website and the Travel Checklist pages for the latest information and tips on how to stay safe.
• For more information, please visit our Travel Safety pages.

Terrorism information

• Some travel insurers exclude cover for claims due to terrorism - but not at Norwich Union.
• If you are a victim of terrorism while on holiday, we'll provide you with all the usual policy benefits, including emergency medical assistance and treatment.
• Remember, our travel insurance doesn't cover you if you cancel your trip because you're worried about terrorism attack
• Always check the latest FCO advice on travelling to dangerous countries as risks that can be predicted - such as war - are excluded under the 'general exclusions' of your Norwich Union travel insurance policy.

Your Norwich Union essential contacts

• Medical and other emergencies abroad: please call our 24-hour multi-lingual helpline on (+44) 1603 208 044.
• Travel Assistant: please call 01603 208 045 for travel advice before and while you're away.
• Claims line UK and Abroad: to make a non-emergency claim, call 0800 015 0362 when you return to the UK or (+44) 870 010 2384 from abroad.
• UK Motor Breakdown: please call 0800 032 5700 if your car won't start at home or you suffer a breakdown on the way to your departure point.
• Policy Queries & Changes: please call 0800 068 3664 if you have a query or need to change your policy details.
• Legal Expenses helpline: please call 01603 208 244 for confidential legal advice (with no consultation fees) or to make a legal expenses claim.
• Remember to have your policy number to hand when you call!

What to do if you need to make a claim

• Making a claim: please call the claims number as shown in your travel insurance policy booklet documents or helpline card as issued with your policy.
• Medical emergency: if you need medical treatment contact us as soon as possible on (+44) 1603 208 044 - we can then refer you to a hospital and pay for any treatment you receive directly. If the condition is serious please contact the helpline as soon as possible after you go into hospital.
• Keep all documents safe. Remember that we will need medical reports, travel tickets and tags, crime reports or death certificates to help us process your claim.
• DO report lost or stolen baggage within 24 hours and ask for a crime report from the local police to send with your claim. You will also need to provide original receipts or original evidence of ownership.
• If your luggage is lost by an airline, you must get a property report, give written notice of the claim to the airline within the time limit in their conditions of carriage (keeping a copy for yourself) and keep all travel tickets and tags to claim under your policy.
• Your claim will be assessed and finalised in accordance with the policy terms and conditions.
• For more information, please visit our Travel Insurance Claim pages.

Pre-existing medical conditions

• Honesty is the best policy - please remember to tell us about any pre-existing medical conditions you (or anyone on your trip or upon whom your trip is dependent, e.g. a close relative) might have when you book your holiday insurance. We can then tell you right away if we cover you for claims relating to that condition.
• We will need to know:
  • If you have any serious, chronic or recurring illnesses.
  • If you are having any medical tests or are waiting for treatment.
  • If your health has changed since you brought or renewed your travel insurance policy.

The European Health Insurance Card (EHIC)

• The EHIC replaces the old E111 form for European healthcare whilst travelling.
• If you are a UK resident, you are entitled to reduced cost (sometimes free), state-provided medical treatment when visiting a European Union (EU) country as well as Iceland, Liechtenstein, Norway and Switzerland.
• When travelling to Europe, you should take a European Health Insurance Card (EHIC) with you.
• The EHIC is not a substitute for travel insurance - it is complementary to it. The level of state provided emergency medical treatment will vary between countries and may not cover things that are free through the NHS.
• The EHIC is free and you can apply for one right here through Norwich Union!

Going Down Under?

• If you need medical treatment in Australia, you must enrol with a local Medicare office.
• You don't need to enrol on arrival but you must do so after the first occasion you receive treatment.
• In-patient treatment and out-patient treatment at a public hospital will then be available to you free of charge.
• Details of how to enrol and the free treatment available are in the 'Health Advice for Travellers' leaflet: you can pick this up from most Post Offices.

Need some extra inspiration?

• If you're looking for some new ideas for your next break, we've pulled together some great Worldwide Travel Top 10s for you - compiled with the expert holiday help of Thomas Cook.
• We've got the best beaches and the best city breaks; the best family locations and some cracking places with great film tie-ins too - plus lots more.
• You decide on your next holiday location - let us look after the travel insurance.

 

Travel Insurance from Norwich Union

If you can't find the answer you are looking for please call us on 0800 051 3606 and we will be happy to help. Calls may be recorded and/or monitored.